Frequently Asked Questions
Find answers to the most common questions about repairing corrupted ZIP files, viewing repair results, pricing, security and file retention. If you can't find what you're looking for, please contact us.
Zip Repair can repair many common ZIP archive problems, including invalid archives, corrupted central directories, damaged ZIP files and other common archive errors. The success of the repair depends on the extent of the corruption.
No. Zip Repair analyses your ZIP file and shows you the repair results before you decide whether to purchase the repaired ZIP file.
Most ZIP repairs complete within a few minutes, although larger or more heavily corrupted archives may take longer.
Yes. Where supported, Zip Repair provides watermarked previews of a selection of recovered files so you can assess the repair results before purchasing. After purchase, you can download the recovered files without watermarks.
If we can't repair your ZIP file, there won't be anything available to download. If we can, you'll be able to review the results before deciding whether to purchase it.
Yes. You can permanently delete your uploaded ZIP file once the repair is complete.
Yes. Your ZIP file is securely uploaded and stored while it is being processed. It is only used to perform the repair.
Unpaid repairs are automatically deleted after 15 days. Purchased repairs are retained for 30 days before being permanently deleted. You can also permanently delete your uploaded ZIP file at any time after the repair is complete.
Ready to repair your ZIP file?
Upload your ZIP file to see what can be recovered before deciding whether to purchase. If you have any questions first, feel free to contact us.